About This Policy

AILO International, Inc. (“AILO,” “we,” “us,” or “our”) provides relationship assessments, compatibility reports, AILO Duo, and matching services. This Policy explains how we handle personal information when you use our mobile app, website, applications, bookings, and support services.

Different features use different information. For example, an in-app application collects contact details, an assessment produces a profile and reports, and a conversation stores the content you send. The privacy controls for our website and mobile app are explained separately below.

Information We Collect and Why

Account and Sign-In Information

You can sign in using a phone number and verification code, Google, or Apple. We use Firebase Authentication and receive an account identifier and the information made available by your chosen sign-in method, such as your phone number, email address, or name. We use authentication tokens and session information to sign you in, protect your account, and associate your activity with your account. If you use Apple's private email relay, we receive the relay address made available to us.

Profile and Matching Preferences

Depending on your profile and the features you use, we collect your first and last name, date of birth, selected city, profile photos, gender, preferred partner gender, and selected cities or counties for matching. We use these details to create your profile, determine age eligibility, and identify potential matches. Gender and partner preferences can reveal or allow inferences about sexual orientation. Personal information you include in photos, messages, or support requests may also be sensitive.

Assessment Answers and Derived Information

We store your assessment selections, rankings, and progress, and derive scores and descriptions about behavior, needs, preferences, and compatibility. These are used to generate your profile descriptions, personal Needs Report, compatibility scores, and joint reports. We also record assessment completion and retakes so we can provide the appropriate results and feature access.

Conversations and Shared Media

We store text messages, photos, videos, voice recordings, and related information such as the sender, conversation, timestamps, replies, reactions, delivery or read status, and media duration or thumbnails. We also process typing indicators and online or last-active status to support chat. View-once messages include a record of who opened them and when.

Duo Invitations and Reports

We record invitation codes or links, the accounts participating in a Duo, redemption and access status, and the resulting compatibility report. Sharing a Duo invitation uses the sharing service you select on your device. Joining a Duo connects your assessment-derived information with the other participant's information to produce a joint result.

Purchases and Feature Access

Mobile purchases, including Premium access, assessment retakes, and Duo reveals, are processed through Apple's App Store or Google Play. We receive and process product identifiers, receipts or purchase tokens, transaction and payment status, and purchase history to verify purchases, restore eligible access, and handle payment issues. Apple or Google handles your payment credentials; the mobile purchase flow does not send us your full credit or debit card number or a shipping address.

Applications, Waitlists, and Bookings

When you apply for Premium or Fast Track, or join the priority list in the app, we collect the email address, phone number, and any referral code you provide. We associate these details with your account and record the application outcome and booking references and status where applicable. How we request and record communication choices is explained below. We use these records to route your application, manage eligibility and waitlists, schedule calls, and follow up. Calendly processes the contact details and answers you provide during booking, and a booking or application reference can link that booking to your AILO application.

Support, Safety, and Account Requests

We process the information you send to support, reports about other users, blocking records, and account-deletion requests and reasons. We use it to respond, investigate reported behavior, enforce our rules, and manage account requests. We also record certain account and policy-related actions, such as whether a signed-in user has opened the privacy notice.

Device, Notification, and Usage Information

Our services and providers process technical information such as IP addresses, device and app information, installation identifiers, network requests, errors, and usage events. A device notification token is associated with your account to deliver push notifications. Crash reports may include your AILO account identifier, diagnostic logs, and error details. The analytics section below explains the activity events we send and the controls available to you.

When you apply for Premium or Fast Track, or join the priority list in the app, we ask you to select a checkbox labeled “I agree to receive communications from AILO.” The checkbox starts unchecked, and these forms require you to select it before continuing. You provide an email address and phone number so AILO can contact you about your application, access to services, bookings, reminders, and related updates. Promotional communications are also covered by the communication preferences collected through the relevant flow.

We store your consent to receive communications from AILO, along with the date and time it was received.

Your choice concerns communications from AILO. It is separate from permission to show push notifications, your analytics and cookie choices, and messages exchanged with other users. Opening this Privacy Policy does not itself record agreement to receive communications.

You can withdraw your communication consent or change your preferences by using the unsubscribe option or opt-out instructions provided in a message, or by contacting support@ailoapp.com. Service messages needed to respond to a request or manage your account may still be sent. You can manage push-notification permissions separately in your device settings.

Assessments, Matching, and AI-Generated Reports

AILO uses proprietary compatibility calculations for scoring and matching analysis. Your individual questionnaire answers are not displayed as a list to other users. The descriptions, scores, and reports derived from those answers can be shown to potential matches or Duo participants as part of the relevant feature.

AILO uses its own proprietary assessment to understand and interpret your unique nature. Our assessment results and compatibility calculations form the basis of your personalized profile and insights. We integrate with OpenAI as a service provider to help interpret and express those results as profile descriptions, in-depth personal insights, and joint compatibility narratives at scale, including English and Spanish versions.

Information sent to OpenAI for this purpose includes your first name only, along with pronouns, assessment-derived traits or scores, and, depending on the report, existing profile descriptions or Needs Report text. Joint reports use this information for both participants and their compatibility scores. The generated text is stored by AILO and displayed within the corresponding profile or report.

These report-generation features do not send your chat messages, voice recordings, or photos to OpenAI. Generated descriptions and compatibility results are interpretations of the information processed, and can be inaccurate. You can contact support about a result or inaccurate information associated with your account.

Other users can see profile information made available through matching, chat, or Duo, such as your displayed name, age, selected location, photos, generated descriptions, and relevant compatibility information. Conversation participants can see the content you send and the activity indicators supported by chat. A person you share information with may keep a copy outside AILO.

A Duo report is shared with the participating accounts according to their report access. To keep that joint result available, we store a copy of the participants' profile information and assessment-derived results used for it. This includes names, date of birth, location, photo references, descriptions, and report information. A report can therefore reflect information from when it was created, even after a profile or assessment changes.

Removing a Duo report from your history hides it from your account; it does not automatically remove the other participant's copy. Deleting your account also does not automatically erase a joint report still available to the other participant. The stored joint report is removed when neither original participant has a remaining profile with access to it. Contact support if you want to request deletion of personal information retained in a shared report.

Messages, Deletion Controls, and View-Once Media

Messages and media are stored using our cloud service providers so they can be delivered and displayed to conversation participants. Chat is not end-to-end encrypted. “Delete for me” and removing a conversation change its visibility for your account. “Delete for everyone” marks your message as deleted in the conversation. These controls do not themselves erase all underlying message records or uploaded media from storage, or copies already kept by a recipient.

View-once photos and videos are marked as opened when the recipient opens them. The app then prevents another opening through that feature, including when the viewer closes or the app goes into the background. View-once is an access control, and does not mean that the stored file is immediately or permanently erased. The app uses device protections to limit screen capture where supported, but cannot guarantee that a recipient will not capture or keep the content.

Blocking, reporting, or unmatching affects your interaction with another user. It does not guarantee deletion of previous messages, stored media, or copies outside AILO. Contact support for requests concerning the underlying personal information.

Location and Device Permissions

Matching uses the city you select and your selected matching areas. The current app does not actively track your live GPS location or movements for matching. Technical services may infer a general area from an IP address. Location permissions may appear in device settings because of included services, but they are separate from the location you enter in your profile.

Camera and photos. Used when you choose to take, select, upload, or save profile or chat media.
Microphone. Used when you choose to record voice messages or video with sound.
Notifications. Used to deliver app notifications, subject to your device settings. Notification content may appear on your lock screen depending on those settings.

You can change device permissions in your operating system's settings. Denying a permission may prevent the feature that needs it from working.

Mobile App Analytics and Diagnostics

Google Firebase Analytics and Crashlytics. The native app enables Firebase Analytics to measure screen visits and actions such as sign-in, profile completion, assessment starts or completion, report views, waitlist or approval status, checkout, purchases, and Duo activity. Events can include the sign-in method, product identifier, or feature involved. Crashlytics collects crash and error diagnostics, and we associate diagnostic reports with an account identifier when signed in. The current app does not provide a separate switch to disable Firebase Analytics or Crashlytics.

Meta analytics. The app sends selected activity events to Meta for analytics and campaign measurement, including registration, assessment milestones, report views, purchases, and Duo activity. Meta analytics is enabled by default unless you have turned it off or an earlier explicit refusal is saved. You can turn it off in the app under Settings → Meta analytics. This stops future activity events sent by that integration; it does not delete events already received by Meta or disable Firebase services. The choice is saved on that app installation, so review it on other devices or after reinstalling.

We do not attach your assessment answers, report text, profile details, contact details, or message content to these app activity events. The Meta integration disables automatic app-event logging and advertising-identifier collection. Analytics providers still process technical information needed to receive and measure events, including app or installation information and network information. These events should not be treated as anonymous simply because their custom fields omit your name. Website cookie choices do not change the mobile app's analytics settings.

Website Cookies and Tracking

Our website uses necessary cookies and local storage to remember privacy choices and support booking features where available. Google Analytics, our website usage-event collection, and Meta Pixel follow the relevant analytics or marketing cookie choice. Optional tracking stays off until you accept the corresponding category; a valid saved acceptance allows it on later visits. A saved rejection or Global Privacy Control (GPC) signal keeps optional tracking off.

With the relevant permission, we measure events such as page visits, booking actions, and clicks on app-store links. An app-store link click measures the click, not a confirmed installation. Meta Pixel can support advertising measurement and personalization. Requested services, such as Calendly booking, process information separately from optional analytics.

Change your choices through or use to turn off website marketing sharing. For technologies, purposes, and storage durations, see our Cookie Policy. These controls apply to the browser you use; the mobile app has the separate controls described above.

Service Providers and Other Disclosures

We share information needed for the functions described in this Policy with providers supporting those functions, including:

Google and Firebase: sign-in, cloud databases and media storage, push messaging, app configuration, analytics, crash diagnostics, and website security or measurement.
Apple and Google Play: sign-in where selected, mobile payment processing, purchase validation, and restoration of eligible purchases.
OpenAI: the profile and report generation described above, using the relevant personal and assessment-derived information.
Meta: selected app activity and, when website marketing is allowed, website activity for analytics and advertising measurement.
Calendly: scheduling and managing calls linked to applications.
Email and SMS providers, including Resend and Twilio: delivering configured confirmations, reminders, and follow-up communications using contact details and relevant application or booking information.
Hosting and operational providers: running our website and backend, storing information, troubleshooting, and providing support.

We may also disclose relevant information to professional advisers, to comply with law or valid legal process, to investigate fraud or safety reports, to protect rights and safety, or in connection with a business transfer. We may share information when you ask us to or otherwise authorize the disclosure.

Providers may process information in countries other than where you live, including the United States. Their handling of information is also subject to the terms and privacy notices applicable to their services. Following an external link or sharing through another app brings you into that service's own privacy practices.

Retention and Account Deletion

Account, profile, assessment, and purchase records support your account and the features you use. Shared conversations and Duo reports have the separate visibility and retention behavior described above. Retention also depends on the type of record, outstanding support or safety matters, payment disputes, legal obligations, and the provider storing it. There is no single deletion period covering every category or every provider.

You can request account deletion in Settings → Delete account. The app records your request and reason, signs you out, and schedules profile deletion after a seven-day recovery period. Signing in again with the same credentials during that period cancels the pending request and reactivates the profile. Deletion is processed after the recovery period; it is not an immediate erasure of all information across all services.

The profile-deletion process removes the profile and associated records covered by that process. It does not itself erase every separate authentication record, cloud message, uploaded file, analytics event, or diagnostic record. Deletion-request records and joint reports available to another participant can remain. Copies retained by other users or providers are not erased by deleting the app or its local data. Contact support@ailoapp.com to request deletion of personal information beyond the in-app profile-deletion process.

We may retain information needed for legal obligations, fraud prevention, safety investigations, or resolving disputes. Requests to delete personal information are subject to applicable law and its exceptions. Uninstalling the app does not submit an account-deletion request. Manage any recurring store subscription separately through Apple or Google Play.

Your Privacy Choices and Rights

Profile information. Use profile settings to update the details the app lets you edit, including your name, selected location, photos, and matching preferences. Contact support for corrections that are not available in settings, including date of birth.
Tracking. Use Cookie Settings and GPC for the website, and Settings → Meta analytics for the app. These choices are separate and may need to be set on each browser or installation. The website does not respond to the older Do Not Track signal.
Permissions and notifications. Manage camera, microphone, photo, and notification permissions through your device settings.
Communications. Use the unsubscribe option or opt-out instructions provided in a message, or contact support to change your communication preferences. Service messages necessary to respond to a request or manage your account may still be sent.
Access, correction, and deletion. Depending on where you live and the law that applies, you may have rights to access or obtain a copy of your information, correct it, request deletion, restrict or object to certain processing, withdraw consent where processing relies on it, or complain to a privacy regulator.

Send privacy requests to support@ailoapp.com. We may need to verify your identity and authority to act using information associated with your account. Rights and exceptions depend on applicable law. We will not discriminate against you for exercising applicable privacy rights.

California Privacy Rights

Where the California Consumer Privacy Act, as amended, applies, California residents may request access to information about collection and disclosure, deletion, correction, and limits on certain uses or disclosures of sensitive personal information. You may also opt out of sale or sharing and use an authorized agent to submit a request. We verify requests where required and do not discriminate for exercising these rights.

We do not sell personal information for money. Disclosures through advertising technologies, including Meta integrations, may qualify as “sharing” for cross-context behavioral advertising. To stop website marketing sharing, use or enable GPC. To stop the app's Meta activity events, turn off Settings → Meta analytics. A website opt-out does not automatically change the mobile setting.

The information categories above include identifiers and contact details, profile and demographic information, commercial records, internet or app activity, general location, photos and other communications, and inferences from assessments. Some content and preferences may be sensitive personal information. The same sections explain their sources, purposes, recipients, and retention. Contact support@ailoapp.com to submit a request or ask about a disclosure associated with your account.

Adults Only and Safety Reports

AILO is intended for adults aged 21 or older. The profile date-of-birth selector restricts entry to that age range; it relies on the date you provide and is not independent identity verification. We do not knowingly permit people under 21 to use the service. If you believe an underage person is using AILO, use the in-app Report feature or contact safety@ailoapp.com so we can investigate and address the account and related information.

Child sexual abuse or exploitation material, grooming, and solicitation involving minors are prohibited. We use reports and relevant account or content information to investigate safety issues, restrict or remove accounts, and preserve or disclose information when necessary or legally required, including reporting to the National Center for Missing & Exploited Children and relevant authorities where applicable.

Security

We use authentication and access controls and rely on our providers' security measures to help protect personal information. No method of transmission or storage is completely secure. If notification of a security incident is required, we will provide it as required by applicable law.

Changes to This Policy

We may update this Policy as our services or practices change. We will publish the revised Policy with an updated date and provide additional notice or obtain consent when required by applicable law.

Contact Us

For privacy questions, requests, complaints, or an accessible copy of this Policy, contact AILO International, Inc.:

support@ailoapp.com
P.O. Box 450134, Miami, Florida 33245
Safety concerns: safety@ailoapp.com
AILO Safety Center

Please also review our Terms of Service, which governs your use of the Services.

AILO Privacy Policy