AILO Privacy Policy

AILO International Inc. is a unique platform designed to help people seeking meaningful, compatible relationships connect with one another—but with more to offer! AILO, which stands for Authentic, Intelligence, Love, Optimization, significantly boosts your chances of building a successful, fulfilling connection.

AILO was created to solve a common challenge: understanding what makes an ideal, complementary partner and actually finding them. The platform was founded by a seasoned relationship coach who, after years of guiding singles and couples, recognized the importance of understanding innate behavior, needs, motivations, and communication styles. To bring this insight to a wider audience, she and her team developed a platform designed to help those who truly seek and value lasting love.

This Privacy Policy (“Policy”) applies to personal data AILO International, Inc. (“AILO,” “we,” “us,” or “our”) collects. This Policy also covers rights and choices related to your personal data.

AILO (com.katana.ailo) is intended exclusively for users 21 years of age or older. We do not knowingly collect or allow the submission of personal data from anyone under 21.

Age Restriction & Protection of Minors

AILO (Package Name: com.katana.ailo) is designed exclusively for adults 21 years of age or older.

Although the Apple App Store and Google Play may classify AILO under an 18+ age rating for platform compliance purposes, AILO's internal policy strictly prohibits access to anyone under 21.

• You must be at least 21 years old to create an account or use AILO in any capacity.
• During registration, users are required to provide their date of birth, and our system prevents the entry of any birth year that would result in an age below 21.
• Any attempt to misrepresent age or bypass verification will result in immediate account suspension and permanent removal.

Zero Tolerance for Child Exploitation (CSAM / CSAE)

AILO maintains a strict zero-tolerance policy toward any form of Child Sexual Abuse Material (CSAM), Child Sexual Abuse or Exploitation (CSAE), grooming, or solicitation involving minors.

• The creation, possession, distribution, request, or promotion of such content is strictly forbidden.
• Any user suspected of engaging in such conduct will be immediately suspended and reported to the National Center for Missing & Exploited Children (NCMEC) and relevant law enforcement authorities.
• All associated data may be retained and disclosed for investigative and legal compliance purposes.

Reporting & Enforcement

Users may report any content or behavior involving potential child endangerment, exploitation, or age misrepresentation by:

• Using the in-app “Report” function, or
• Contacting us directly at safety@ailoapp.com

All reports are reviewed within 24 hours. Accounts under investigation may be temporarily restricted or suspended. Confirmed violations will result in permanent account removal and referral to law enforcement.

Where legally required, AILO may retain relevant data from reported accounts and disclose it to law enforcement or regulatory authorities to support investigations into safety-related incidents.

Parental or Guardian Concerns

If you believe a minor is using AILO in violation of these terms, please contact safety@ailoapp.com. We will investigate promptly and remove any associated data.

Data We Collect

We collect data about you in different ways. For example, we collect data:

• Directly from you. This includes when you make an account, create a profile, sign up to receive our emails, purchase premium features, or contact us.
• Automatically. This includes through cookies, server logs, and other tools on our website and mobile app.
• From other sources. These can include our affiliates, vendors, publicly available sources, and other companies.

The following are a few examples of our collection and use of data:

How We Use Data

The questions in our assessment may seem odd at first, but your answers are never shown on your profile or anywhere else throughout our platform. Your answers are only used for our scientific and proven analysis of your natural behavior, lifestyle preferences, perception and tolerate. We do not discriminate or specifically look for area of similarities. There is a complex computation that measures multiple categories to evaluate compatibility between your nature and your ideal partner's. We're only interested in helping you find the ONE!

We also use data to:

• Evaluate your compatibility with other users of the app.
• Identify you when you use our mobile app.
• Complete transactions.
• Improve or create services and products.
• Conduct analytics.
• Connect with you (e.g., addressing your requests, inquiries, issues, or feedback).
• Market our products or services.
• Find and prevent malicious, deceptive, fraudulent, or illegal activity (e.g., activities that might harm the rights, property, or safety of our company, users, employees, or others).
• Find and prevent security incidents.
• Enforce our policies and agreements.
• Debug, find, and fix errors that impair our website and services.
• Comply with legal or regulatory obligations.
• Establish or exercise our rights and defend against legal claims.
• Serve administrative purposes, and manage our relationships.
• For other reasons with your consent.

Joint Assessments (AILO Duo)

For AILO Duo, assessment data provided by each participant is used to generate joint compatibility results that are visible to both participants. Duo reports are stored within the Services and may be removed by a user. Removed reports cannot be restored.

How We Share Data

We do not share, sell, or distribute any of your personal information with a third-party entity for reasons other than to operate our services and run our company. Your information is stored and used for AILO's profile creation and compatibility analysis.

In addition to the specific situations discussed elsewhere in this Policy we may share personal data in the following situations:

• Public Profile. The data included in your public profile will be displayed on your profile and shared with the matches we add to your feed.
• Affiliates and Acquisitions. We may share data with our affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If a company acquires or enters negotiations to acquire, our company, business, or assets, we may share data with that company.
• Other Disclosures without Your Consent. We may share data to cooperate with law enforcement, participate in a legal process, or for legal compliance. We may share your data to establish or exercise our rights, to defend against legal claims, to investigate, prevent, or act on possible illegal activities, threats to safety of person or property, or a violation of our policies. Your data may be shared to ship products to or provide services by a third-party agent.
• Service Providers. We may share your data with service providers. Service providers may help us to run our website, conduct surveys, provide technical support, process payments, fulfill orders, and more.
• Professional Services. We may share personal data with our professional service providers, such as auditors or lawyers.
• Other Disclosures with Your Consent. We may share your data with third parties when you consent or direct us to.

Your Choices

Some jurisdictions give you a right to make the following choices about your personal data:

• Update and Change Profile Information. After you register, you can change the Personal Details in your profile, other than your birthday, at any time through your account setting. You are responsible for making sure your account details are kept up to date, particularly if your phone number changes.
• Online Tracking. We do not recognize the “Do Not Track” signal.

Not all the rights above are absolute, and they do not apply in all circumstances. We may limit or deny some requests because the law permits or requires us to. We will not discriminate against individuals who exercise their privacy rights under applicable law.

How We Protect and Retain Data

No method of internet transmission or electronic storage is fully secure. While we use reasonable efforts to protect your personal data, we cannot guarantee its security. If we are required to inform you about a security incident, we will do so electronically, in writing, or by phone, as the law permits.

User Messages & Communications

AILO may offer messaging or communication features that allow users to exchange content within the Services. Communications are visible to the participating users and are stored in accordance with the functionality of the Services.

Users are responsible for managing their own conversations, including deleting or removing chat history within the app. AILO does not guarantee the retention, availability, or restoration of any messages or communication history.

Blocking or reporting another user may restrict future communications but does not automatically remove prior messages. Users acknowledge that any information shared through messaging features is provided at their own discretion and risk.

Third-Party Applications/Websites

We may provide links to websites and other third-party content or services that we do not own or operate. We have no control over the privacy practices of websites or services we do not own. For details about such third parties' privacy practices, see their privacy Policies.

Changes To This Privacy Policy

We may change our Policy and privacy practices. New Policies will be published on our website. If changes are material, the Policy that was in place when you submitted personal data to us will generally govern that data unless you consent to the new Policy. Our Policy shows “effective” and “last updated” dates below. The effective date is the date the current version took effect. The last updated date is the date the current version was last substantively changed.

Contact Information

If you have questions, comments, or complaints on our privacy practices, or if you need to access this Policy in a different form due to a disability, please contact us. We will try to address your requests and provide you with additional privacy-related information.

• support@ailoapp.com
• P.O. Box 450134 Miami Florida 33245
• For more information, visit our Safety Center at www.ailoapp.com/safety